SmartTerra Support Portal

If you find the rain to be inconsistent even after the rain calibration. We may need to examine and clean the water pump. Assuming that you know how to disa...

If the auto-rain mode is turned off, SmartTerra will not auto-rain. To be sure that it is set properly, we can send the direct command to turn it on.  Pleas...

Some soil compositions can be too porous for the probe to read the moisture consistently. The way to improve the reading is to partially wrap the probe with...

In order to disable water-low notification, we will need to send 2 direct commands. You only need to send these commands once. Please see the instructions o...

Some customers have run into the problem on the iOS app that the temperature and humidity reading not updating from the unit. Things to try Restart...

Removing a clear panel from under the lid is not difficult and requires only a few items. Parts that are attached to the panel are the rain tubes. The whole...

Required Tools Large Towel Philip-head screwdriver (mechanical is preferred) Flat-head screwdriver Remove the clear panel Turn off the unit. Make s...

There was a report that the rain tubes accidentally rolled and pointed drip holes to the side instead of pointing down. This causes the water to leak into t...

The clear panel under the lid has 2 small openings that might allow water from getting into the electronics and damaging them. To prevent this can we seal t...

Required Tools Large Towel Philip-head screwdriver (mechanical is preferred) Remove the Clear Panel Make sure that no water remains in the rain tubes...