Troubleshooting

It is not raining
There are a few reasons why it might not be raining properly. 1. The water is too low Check the water level in the reservoir. If the level is too lo...
Mon, Jul 19, 2021 at 11:33 AM
Synchronizing the Date and Time of SmartTerra
If you notice that the lights are not turning on/off based on the theme's day/night time settings,  it may be that the SmartTerras date and time are not...
Mon, Jun 7, 2021 at 9:24 AM
How to Reset the Setpoint Compensations
1. From the app, go to "Settings" 2. Select "Advanced Settings" 3. Set both "Temperature" and "Humidity" to...
Mon, Apr 19, 2021 at 2:19 PM
The speaker is beeping
Turn the unit off and back on. Afterwards, the beeping should stop.
Tue, May 11, 2021 at 1:17 PM
The rain is too light/strong
There are a few reasons why the rain might coming out of the tracks too lightly/strongly. 1. The rain tracks are not correctly positioned or oriented. ...
Tue, May 11, 2021 at 3:00 PM
Examine the probe for any shortages
Crack open the case and take a picture and visually inspect for those 2 Soldering points for: 1. They are touching each other (shorted) 2. One or both...
Sun, Apr 18, 2021 at 1:07 PM
How to Read the Internal Values using "nRF Connect" for iOS
Go to App Store, download and install "nRF Connect" 1. Scan and locate your unit (SMT_xxxxxx) then press "Connect" 2. Select...
Tue, Apr 20, 2021 at 11:30 AM
How to turn off the rain
To change the theme so that it does not rain automatically, set the moisture level in the selected theme to 0%.  
Tue, May 11, 2021 at 2:19 PM
Soundscape not playing
Go to “Commands” and try playing the lightning demo. This should reset the internal sound-loop mechanism.
Tue, May 11, 2021 at 3:20 PM
Fixing a Loose Capacitor For the Pump
The image shows the one of the connections of the capacitor is still good, so, we will only have to work on just one soldering pad Steps Note: Make ...
Mon, Apr 19, 2021 at 8:47 AM