Troubleshooting
You can send a direct command to the unit via the app. using the "Send Command" from the "Advanced Settings" screen. Steps: 1. From...
Mon, Jun 14, 2021 at 11:54 AM
If you notice that the lights are not turning on/off based on the theme's day/night time settings, it may be that the SmartTerras date and time are not...
Mon, Jun 7, 2021 at 9:24 AM
1. From the app, go to "Settings" 2. Select "Advanced Settings" 3. Set both "Temperature" and "Humidity" to...
Mon, Apr 19, 2021 at 2:19 PM
Turn the unit off and back on. Afterwards, the beeping should stop.
Tue, May 11, 2021 at 1:17 PM
There are a few reasons why the rain might coming out of the tracks too lightly/strongly. 1. The rain tracks are not correctly positioned or oriented. ...
Tue, May 11, 2021 at 3:00 PM
Go to App Store, download and install "nRF Connect" 1. Scan and locate your unit (SMT_xxxxxx) then press "Connect" 2. Select...
Tue, Apr 20, 2021 at 11:30 AM
Go to “Commands” and try playing the lightning demo. This should reset the internal sound-loop mechanism.
Tue, May 11, 2021 at 3:20 PM
Crack open the case and take a picture and visually inspect for those 2 Soldering points for: 1. They are touching each other (shorted) 2. One or both...
Sun, Apr 18, 2021 at 1:07 PM
To change the theme so that it does not rain automatically, set the moisture level in the selected theme to 0%.
Tue, May 11, 2021 at 2:19 PM
Soundscapes are sound loops that the SmartTerra can play through the daytime and nighttime. There are a variety to choose from. You can preview all soundsca...
Tue, May 11, 2021 at 3:27 PM