SmartTerra Support Portal

If you are having trouble connecting to the app. Please download the following utility to check and see if the Bluetooth BLE is functioning properly. St...

Ensure that the moisture sensor is dipped all the way into the substrate. For most accurate readings, place the sensor towards the center of the tank, and...

There can be several reasons to this, so let’s go through each diagnostic: Check the water level in the reservoir. If the level is too low, it will no...

Soundscapes are sound loops that the SmartTerra can play through the daytime and nighttime. There are a variety to choose from. You can preview all soundsca...

This will require some simple tools: Flathead screwdriver Phillip screwdriver Soldering Iron (or Wire cutter) Steps 1. Remove the light ribbon ca...

Please refer to instructions here on how to pair. If this doesn’t work, try the following: Restart the app. Then, try pairing again. Turn your phone’s...

See how to install the soil probe here >>.

You can recalibrate the rain pump through the app.  Go to Settings > Rain Pump Calibration Calibrate the pump according to instructions in the ...

If the hose to the pump is too short. You can extend it using a typical aquarium airline tubing as a connector. Or cut a section from free-hotel ballp...

If you have already paired the unit, but cannot find or connect to it when you reenter the app, try the following steps: 1. Refresh the connection by pr...